Quality has been a priority of our business for years, all the more that it directly translates into customer satisfaction with the services. Many-year experience and commitment of employees allowed us to develop an effective system of quality management TQM (Total Quality Management).

Improving the quality of services to increase customer satisfaction is carried out inter alia by:

– creating awareness of employees to constantly improve their motivation and commitment to improve processes even through a number of minor improvements,

– effective system of external and internal information exchange, provided to a customer on time,

– using the latest tools of work in response to growing customer market demands – including modern fleet, advanced forwarding program integrated with the navigation system available for a customer,

– procedures, instructions to ensure the reproducibility of the carried out processes of forwarding, and allowing to be improved by taking corrective and repair actions at all levels,

– emergency procedures – particularly important description of the procedure in case of emergency situations (including accidents, random situations), in which we make the utmost care to secure customer delivery and safety of persons and transport,

– protection of the environment and its resources at the macro level (including vehicles meeting the highest environmental standards, modern fuel station, waste segregation) and the micro level in the office environment.